Air India cancels eight flights amid operational issues.
The airline did not specify the exact nature of the issues but assured passengers that its teams are actively working to minimize inconvenience. In an official statement, Air India emphasized that alternative travel arrangements are being made for all affected passengers, with efforts underway to accommodate them on the next available flights. Additionally, the airline is offering full refunds or the option to reschedule flights without any penalty charges.
Air India stated, “We regret the inconvenience caused and are committed to ensuring our passengers reach their destinations as smoothly as possible.” The airline’s customer service teams have been instructed to prioritize assistance for impacted travelers, and additional staff has been deployed at airports and helplines to manage the situation efficiently. Passengers are advised to check their flight status online or contact customer care for real-time updates. The airline also encouraged travelers to arrive early at airports for any further assistance or rebooking requirements.
Mumbai – In a significant development that has affected numerous passengers, Air India announced the cancellation of eight scheduled flights, including four international and four domestic services, on Friday. The move is part of the airline’s efforts to ensure safety and operational efficiency, according to a statement released by the carrier.
These cancellations have impacted a large number of international travelers, many of whom were scheduled to connect to further destinations through India.
The cancellation of these flights affected both business and leisure travelers within the country, many of whom had made advance bookings for the weekend.
In response to the disruption, Air India stated that its ground teams are actively working to assist affected passengers. The airline said in an official communication.
To mitigate passenger inconvenience, the airline is offering two primary options: full refunds for those who wish to cancel their travel plans or complimentary rescheduling for those who prefer to travel on a later date. Passengers will not be charged any fees for rescheduling their travel,” Air India added.
The airline further emphasized that safety remains its top priority and that the cancellations are part of a broader strategy to enhance service reliability. “While we regret the disruption to travel plans, the decision to cancel these flights was taken to ensure long-term operational integrity and passenger safety,” the spokesperson said.
Passengers who were affected by these cancellations were notified via SMS and email, and the airline has asked all travelers to verify their flight status before heading to the airport. Additional staff has been deployed at key airports and customer support centers to assist with rebookings and answer queries.
“We are committed to delivering safe and reliable service to our passengers, and such cancellations, though unfortunate, are sometimes necessary to uphold these commitments,” the airline further noted. Passengers are encouraged to reach out to Air India’s 24/7 customer service for help with travel adjustments.
Airport terminals in major cities like Delhi, Mumbai, and Chennai witnessed a moderate buildup of passenger crowds, with many seeking clarity about rebooking options. While the airline attempted to manage the influx of inquiries, some passengers expressed frustration over last-minute notifications.
I was informed about the cancellation just a few hours before departure. While I understand safety comes first, I hope Air India can offer better communication in the future,” said Rakesh Mehta, a passenger booked on the cancelled AI308 flight.
Others, however, praised the airline for offering flexibility in rebooking. That helps a lot,” said Sangeeta Rao, who was scheduled to travel from Chennai to Mumbai.
Air India is currently undergoing a fleet overhaul and modernization drive under its parent company Tata Group, which acquired the airline in early 2022. Aviation experts believe such operational interruptions may continue sporadically during this transition period.
“While flight cancellations are always unfortunate, they can also indicate an airline’s serious commitment to maintaining high safety and technical standards, especially during a phase of operational transition,” said aviation analyst Suresh Nambiar.
Passengers have been advised to keep their contact details updated in their booking information to receive real-time alerts and updates. The airline’s website and mobile app have also been updated to reflect the latest status of flights.
As Air India works through these temporary setbacks, the airline reiterated its commitment to keeping passengers informed and minimizing further disruptions. “We deeply regret the inconvenience caused and are doing our best to resume normal operations swiftly,” the statement concluded.
Travelers affected by Friday’s cancellations are encouraged to reach out directly to the airline’s helpline or visit the nearest Air India ticketing counter for assistance with alternative travel plans.